Terms and Conditions


General Terms and Conditions

We are theo圓點, a brand operated by The Loving Promise Limited (referred to as "we", "our company" or "theo圓點") and we own and operate the website www.theopetfood.com (referred to as "this website" or "theopetfood.com"). Our website provides product information, online shopping and delivery services via the internet (including using applications or software). By using our website and/or services, you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully.

We reserve the right to change these terms and conditions from time to time without prior notice. The revised terms and conditions will take effect from the date of publication. By continuing to use our website and services, you agree to accept the latest version of these terms and conditions.

Registration

You must register before using the service or placing an order. Registration signifies that you understand the statement (and we reserve the right to rely on such statement) with the ability to enter a legally binding contract. When registering, you must:

  1. Provide accurate, complete, and up-to-date registration information.
  2. Ensure the proper safeguarding of your personal username and password.
  3. Authorize us to assume that only you or someone authorized by you is using your username and password to log in to this website.

Ordering

When you place an order with our company, the product price will be based on the price displayed on the day of the order. All product prices on this website are calculated in Hong Kong dollars. The system will send an email to the email address registered by you to confirm that we have received your order. This email does not constitute a commitment to deliver the ordered product.

We reserve the right to reject or cancel orders at our discretion for any reason, including but not limited to:

  1. Insufficient stock for the product(s) you ordered.
  2. Inability to arrange delivery to your area.
  3. Errors in the price displayed for one or more products you ordered due to human or computer error, or incorrect pricing information provided by the supplier.

You may cancel your order by notifying us one day before the delivery date. This must be confirmed by us before it can take effect. If you cancel your order at the last minute, your delivery service will be canceled. We will not refund the value of the order and shipping costs.

Copyright and Trademark

The copyright of the articles, illustrations, logos, photos, videos, and all other information published on this website belongs to The Loving Promise Limited and the brand "theo圓點" operated by it, its authors or copyright holders. The information may be protected by intellectual property laws and rights (including but not limited to copyright protection laws). If users download, copy, transmit, print, store, or use the information in any other way without prior consent from the above rights holders, users may be in violation of the above laws or rights. Users must determine for themselves whether there is a possibility of the aforementioned violations or copyright infringements.

Linked Websites

Our website may contain links to other web addresses and web pages. Whenever you activate any of these linked web addresses, such as by clicking on any ad client's link column, you have left our website; any personal data or other information you provide to any other organization after leaving our website is not within our control. You assume all risks associated with browsing or using other websites.

Direct Marketing

In accordance with the Personal Data (Privacy) Ordinance (Chapter 486) of Hong Kong, The Loving Promise Limited, and the brand "theo圓點" may use the personal data collected from you for sending messages, offers, promotions, and market quotes only with your consent. We may contact you through email, mobile app notifications, social media links, text messages, image/video messages, phone calls, or mail. We hold your name, email address, phone number, contact address, social media links, product and service portfolio data, transaction patterns and behavior, browsing history, program viewing habits, and personal interests, which we may use for direct marketing of our services.

If you do not wish to receive any direct marketing communications from us and our partners, you may update your preferences at any time through your registered account or unsubscribe link provided by us. Upon receiving your notification, we will stop using your personal data for direct marketing purposes and will not charge you for this.

For any enquiries, please email to [email protected]